Hi there! I’m so excited to have you on board with 835 Creative’s design and marketing services. This page has everything you need to know about your project, the timeline and all the little details over the course of our working together.
Take a few and review this guide and let me know if you have any questions via email!
Communication during your project
For most projects, we'll communicate via email at email@example.com. This is our main form of communicating during the course of our project, in tandem with our homebase, if applicable. It helps me keep everything we’ve discussed in one well-organized place while working through your project! We can also add in additional strategy sessions - via phone or video chat - not included in your package at an hourly rate.
My “office hours” for clients are Monday-Thursday, 9 a.m. - 4 p.m. and Fridays 8:30 a.m. - noon with the exception of office hours made by appointment. You may hear from me outside of these hours, but this is when you can guarantee a reply within 1-2 business days, depending on your project.
You can also find me on GChat during these hours if you have a few quick questions! Feel free to add me at firstname.lastname@example.org. If you see me online, shoot me a message and we can chat.
I do not respond to project or business-related inquiries via text message or social media.
LEGAL & PAYMENT
Since you’re reading this welcome kit, you’ve most likely already read through and signed our contract, but I’m happy to provide you with a PDF or print copy upon request. And a friendly reminder: Any breach of contract will force us to end our project with payment due for services already performed, including forfeiture of your deposit. We don’t want that!
Upon booking, a 50% deposit is due to secure your spot in 835 Creative’s calendar - you’re all set! Once we’ve gone through the design process and you’ve approved all final materials, I’ll shoot you a new invoice via email. The final invoice will include your final payment, plus any additional fees we’ve agreed upon during the process, which may include additional revisions, fonts, stock images, additional design services and so on.
Once your final payment has been received, you'll receive a nifty digital package with all of your final materials and for website design, your website will be set to live (and celebrated across the world, of course!).
For most design projects, you'll receive print-ready or digital files for the purpose intended. If you would like the original, editable files in Illustrator or InDesign, let us know and we'll add it to your final invoice.
Your responsibilities as a client
For web design projects, you’ll be responsible for any content and assets that will need to be purchased. If you’re unsure where to start, don’t hesitate to contact me! I can send you my resources on writing copy for your website, stock photo sites and connect you with some of my favorite copywriters to make your content shine.
For graphic design projects, you are responsible for any text that appears in the document. When providing text for your design project, please triple-check your copy! We are not responsible for any errors that appear in the text you've provided.
If you already have images or fonts you’d like to us use, feel free to upload them to our shared Dropbox (which you'll receive once our project officially begins). Part of my job is to choose fonts that best suit your brand and style - these are included in your package - and I have quite the resource of fonts to use! I’ll present fonts that require additional fees for commercial use* for your approval before continuing with design.
Custom design, such as custom graphics/illustrations, hand-lettering, etc. are subject to additional fees. I’m happy to provide a quote for these services before design begins on our project!
Note: Cost of printing is not included in packages. Upon completion of the project, we’ll provide you with the appropriate print-ready files and if requested, a list of our preferred local or online printers.
*Please note that not all "free" fonts on the web are free to use for your project. I only use fonts that allow "commercial use," not "personal use only." That's to protect both of us: Me as the designer and you as the business owner!
Frequently asked questions
WHAT IS A REVISION?
A revision is a change to the design, including typefaces, slight changes in copy or small adjustments in layout. Any revision request that will change the overall design by more than 25% will be subject to additional design fees on a case-by-case basis and is at the discretion of the designer. Based on your completed questionnaire and inspiration board, we work to create a unique visual brand that best reflects your audience, your goals and your style. Additional concepts (changing more than 25% of the original design) will be charged at our regular design rate in addition to your original design fees, depending on type of project.
WHY WON’T DROPBOX LET ME UPLOAD MY FILES?
When uploading your images and other content to our shared Dropbox, be sure that your own Dropbox account hasn’t reached its storage limit. If it has, you’ll be unable to upload new files. In this case, you can do a few things: Delete old files you no longer use in your Dropbox account, open a new Dropbox account with a different email or upgrade to the paid version at $9.99 per month for the duration of our project.
WHAT IF I HAVE CHANGES AFTER I APPROVE?
Due to our design process, we work on each section, step or site page at a time. Once you’ve approved the design of portion of the process, additional design fees may be charges for additional changes after approval or additional revisions beyond agreed upon in our contract. In addition, approval is considered at each step of the process. It is understood that approval has been given once client agrees to move onto the next step of the process.
Note for clients with several members collaborating on a project: Once a single team member has written approval in writing, it is assumed all parties approve and we will move forward with the project. 835 Creative is not responsible for lack of communication between client team members.
WHAT IF I NEED TO EXTEND OUR DEADLINE?
To give our clients’ projects the utmost attention, we only book one website and design package per month and two brand identity projects per month and offer a long lead time before our projects begin to allow sufficient time to complete client homework and content. For this reason, we automatically build in days for extensions, but unfortunately, once the process begins, we cannot extend deadlines except for extreme circumstances, such as acts of God, death in immediate family and so on.
Deadlines may be extended two days under agreed upon circumstances prior to design start date; otherwise, a $150 per week fee will be added to final invoice. Need to put a hold on your project? We can place your project on hold at any point during the process for a $250 fee, a paid invoice for work completed up to that point and pick up where we left off at a later date. Note that if your project is put on hold, it will be placed at the end of our project queue and will resume once other projects in the queue have been completed.
WHAT ARE COLLATERAL ITEMS?
Collateral items are additional print or digital graphics or documents that reflect your new branding and are included in branding packages. Choose from any of the following:
- Business card
- Promotional postcard
- Menu or pricing guide
- Thank you or note card
- E-newsletter template
- Blog header
- Image template (Canva, InDesign, Photoshop or Illustrator)
- Social media graphics
Other digital and print items are available upon request. Printing is not included in any design packages, but we’re happy to connect you with some of our favorite local and online printers to get the job done!
CAN I ADD ADDITIONAL COLLATERAL ITEMS?
Of course! We’re happy to add more collateral items to you project. Let us know during the design process and we’ll give you a quote at a discount for additional collateral items. Click here to view our full list of additional design services at the bottom of the page. Please note that adding additional collateral materials will extend your project completion date.
Will you set up my social media?
Yes! We're happy to upload your new logo and social media graphics to your Facebook, Twitter, Instagram, etc. Let us know upon our first week working together and we'll add the Social Media Set-Up package to your final invoice for $150. This includes uploading your new profile photos, cover photos and schedule up to four (4) posts on each platform with your new graphics.
Looking for more help in using social media for your business or organization? We offer strategy sessions, ebooks and even monthly social media management packages to help you learn the best online practices and get your social media in order to make sales and connect with your audience.
I HAVE A WEBSITE/LOGO/BRAND I LOVE - CAN YOU RECREATE IT?
More than anything, we respect our fellow designers’ creativity and cannot recreate any design; however, we’ll work hard with you to figure out what you love about another design and find a way to incorporate elements that fully represent you, your brand and your mission. Our goal is to create a brand and website you won’t find anywhere else and fully represent your unique style!